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Listening with empathy :creating gen...

Selby, John, (1945-)

Listening with empathy :creating genuine connections with customers and colleagues /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Listening with empathy :/ John Selby.
其他題名:	creating genuine connections with customers and colleagues /
作者:	Selby, John,
出版者:	Charlottesville, VA :Hampton Roads Pub. Co., : c2007.,
面頁冊數:	239 p. ;19 cm.;
提要註:	"John Selby presents his four-step Listening with Empathy mood-management method for rapidly shifting from negative to positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues"--Provided by publisher.
標題:	Success in business - Psychological aspects. -
電子資源:	http://www.loc.gov/catdir/toc/ecip072/2006033709.html
ISBN:	1571745149 (hard)

Listening with empathy :creating genuine connections with customers and colleagues /
Selby, John,1945-

Listening with empathy :creating genuine connections with customers and colleagues /John Selby. - Charlottesville, VA :Hampton Roads Pub. Co.,c2007. - 239 p. ;19 cm.

"John Selby presents his four-step Listening with Empathy mood-management method for rapidly shifting from negative to positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues"--Provided by publisher.

ISBN: 1571745149 (hard)

LCCN: 2006033709Subjects--Topical Terms:

252912
Success in business
--Psychological aspects.

LC Class. No.: HF5386 / .S4168 2007

Listening with empathy :creating genuine connections with customers and colleagues /
LDR:01074nam0 2200241 i 450 001 190106
003 OCoLC
005 20081211104501.0
008 091215b c 000 0 eng
008 091215210s2007 vau 000 0 eng
010 $a 2006033709
020 $a 1571745149 (hard)
020 $a 9781571745149 (hard) : $c NT1200
035 $a (OCoLC)72988480
035 $a 0251574
040 $a KMU $d KMU
050 0 0 $a HF5386 $b .S4168 2007
087 $a 177.2 $b S464 2007
100 1 $2 97000 $a Selby, John, $d 1945- $3 252911
245 1 0 $a Listening with empathy : $b creating genuine connections with customers and colleagues / $c John Selby.
260 # $a Charlottesville, VA : $c c2007. $b Hampton Roads Pub. Co.,
300 $a 239 p. ; $c 19 cm.
520 # $a "John Selby presents his four-step Listening with Empathy mood-management method for rapidly shifting from negative to positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues"--Provided by publisher.
650 # 0 $2 96060 $a Success in business $x Psychological aspects. $3 252912
650 # 0 $2 96060 $a Listening $x Psychological aspects. $3 252913
650 # 0 $2 96060 $a Empathy. $3 236306
856 4 1 $u http://www.loc.gov/catdir/toc/ecip072/2006033709.html
900 $c 到館:2008/12/10 $d 編目:2008/12/10