顧客服務

超乎常理的款待世界第一名餐廳的服務精神 / by: (Language materials, printed)

服務的秘密 by: (Language materials, printed)

美國星巴克與麥當勞在顧客服務行動App爭霸戰二種量表, 星巴克得分大於麥當勞 by: (Language materials, printed)

以敵為師,銀行的轉型與突圍之路 by: (Language materials, printed)

客訴管理讓你氣到內傷的客訴, 這樣做都能迎刃而解 / by: (Language materials, printed)

顧客3.0人+服務流程+科技應用的綜合 = Customer experience 3.0 : high-profit strategies in the age of techno service / by: (Language materials, printed)

零距離的溫暖：比家人更貼心的遠傳待客學/ by: (Language materials, printed)

能被小用 才是大才 : 27個不可不知的服務關鍵 / by: (Language materials, printed)

揭開感動服務的十二堂課這是一部以心傳心的服務藝術... / by: (Language materials, printed)

創造顧客成功之道超越顧客期待之創新與實踐 / by: (Language materials, printed)