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The managerial moment of truth :the ...

Fritz, Robert, (1943-)

The managerial moment of truth :the essential step in helping people improve performance /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The managerial moment of truth :/ Bruce Bodaken and Robert Fritz ; foreword by Peter Senge.
Reminder of title:	the essential step in helping people improve performance /
Author:	Bodaken, Bruce.
other author:	Fritz, Robert,
Published:	New York :Free Press, : c2006.,
Description:	xxiii, 182 p. ;22 cm.;
基督教聖經之智慧書導讀 :	"The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization." "Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent - which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success."--Jacket.
Subject:	Personnel management. -
ISBN:	9781451655353 (pbk.) :

The managerial moment of truth :the essential step in helping people improve performance /
Bodaken, Bruce.

The managerial moment of truth :the essential step in helping people improve performance /Bruce Bodaken and Robert Fritz ; foreword by Peter Senge. - New York :Free Press,c2006. - xxiii, 182 p. ;22 cm.

Basic techniques: mastering the fundamental form for managerial truth telling -- How to recognize and change performance patterns -- Case study: working with a team -- Developing specific skills -- The positive moment of truth -- Case study: working within the cross-functional team -- The art of the question: exploring reality -- Case study: the repeat offender -- Truth within the team -- Managing the mismatch -- Working within the strategic alliance -- Rules of thumb.

"The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization." "Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent - which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success."--Jacket.

ISBN: 9781451655353 (pbk.) :NT525Subjects--Topical Terms:

217932
Personnel management.

LC Class. No.: HF5549 / .B75815 2006

Dewey Class. No.: 658.3/14

The managerial moment of truth :the essential step in helping people improve performance /
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245 1 4 $a The managerial moment of truth : $b the essential step in helping people improve performance / $c Bruce Bodaken and Robert Fritz ; foreword by Peter Senge.
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300 $a xxiii, 182 p. ; $c 22 cm.
505 0 # $a Basic techniques: mastering the fundamental form for managerial truth telling -- How to recognize and change performance patterns -- Case study: working with a team -- Developing specific skills -- The positive moment of truth -- Case study: working within the cross-functional team -- The art of the question: exploring reality -- Case study: the repeat offender -- Truth within the team -- Managing the mismatch -- Working within the strategic alliance -- Rules of thumb.
520 1 $a "The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization." "Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent - which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success."--Jacket.
650 # 0 $2 96060 $a Personnel management. $3 217932
650 # 0 $a Performance $x Management. $3 304478
700 1 # $a Fritz, Robert, $d 1943- $3 304477
740 0 # $a Essential step in helping people improve performance.