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Communication skills for pharmacists...
~
Berger, Bruce A.
Communication skills for pharmacists :building relationships, improving patient care /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Communication skills for pharmacists :/ Bruce A. Berger.
其他題名:
building relationships, improving patient care /
作者:
Berger, Bruce A.
出版者:
Washington, DC :American Pharmacists Association, : c2009.,
版本:
3rd ed.
面頁冊數:
254 p. ;23 cm.;
附註:
"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.
標題:
Communication. -
ISBN:
978-1-58212-132-1 (pbk) :
Communication skills for pharmacists :building relationships, improving patient care /
Berger, Bruce A.
Communication skills for pharmacists :
building relationships, improving patient care /Bruce A. Berger. - 3rd ed. - Washington, DC :American Pharmacists Association,c2009. - 254 p. ;23 cm.
"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.
Includes bibliographical references and index.
Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues -- Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Kimberly Braxton Lloyd and Bruce A. Berger -- Communicating with patients who have literacy limitations.
ISBN: 978-1-58212-132-1 (pbk) :NT1200
LCCN: 2008045919Subjects--Topical Terms:
234234
Communication.
LC Class. No.: RS56 / .B474 2009
National Library of Medicine Call No.: QV21 / B496 2009
Communication skills for pharmacists :building relationships, improving patient care /
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