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Managing for quality and performance...

Evans, James R. (1950-)

Managing for quality and performance excellence /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Managing for quality and performance excellence // James R. Evans, William M. Lindsay.
Author:	Evans, James R.
other author:	Lindsay, William M.
Published:	Australia ;South-Western Cengage Learning, : c2011.,
[NT 15000922]:	8th ed.
Description:	1 v. (various pagings) :ill. ; : 26 cm.;
Notes:	Includes premium website access card.
Subject:	Quality assurance -
ISBN:	978-0-324-78320-9 (hard) :

Managing for quality and performance excellence /
Evans, James R.1950-

Managing for quality and performance excellence /James R. Evans, William M. Lindsay. - 8th ed. - Australia ;South-Western Cengage Learning,c2011. - 1 v. (various pagings) :ill. ;26 cm.

Includes premium website access card.

Includes bibliographical references and index.

Introduction -- Total quality in organizations -- Philosophies and frameworks -- Strategic focus for performance excellence -- Focusing on customers -- High performance workforce management -- Process management -- Performance measurement and information management -- Leading, building, and sustaining performance excellence -- Statistical thinking and applications -- Six sigma and process improvement -- Design for quality and product excellence -- Statistical process control -- Appendix A : Areas for the standard normal distribution -- Appendix B : Factors for control charts -- Appendix C : Random digits.

ISBN: 978-0-324-78320-9 (hard) :NT6980

LCCN: 2009937733Subjects--Topical Terms:

226202
Quality assurance

LC Class. No.: TS156 / .E93 2011

Managing for quality and performance excellence /
LDR:01395cam a2200253 a 4500 001 254069
003 OCoLC
005 20130102120457.0
008 130114s2011 ohua b 001 0 eng d
010 $a 2009937733
020 $a 978-0-324-78320-9 (hard) : $c NT6980
020 $a 0-324-78320-5 (hard)
035 $a (OCoLC)428032276
035 $a 27510000009
040 $a KMU $b KMU
049 $a FISA
050 4 $a TS156 $b .E93 2011
087 $a 494.56 $b E92 2011
100 1 $a Evans, James R. $q (James Robert), $d 1950- $3 331575
245 1 0 $a Managing for quality and performance excellence / $c James R. Evans, William M. Lindsay.
250 $a 8th ed.
260 $a Australia ; $a Mason, OH : $c c2011. $b South-Western Cengage Learning,
300 $a 1 v. (various pagings) : $b ill. ; $c 26 cm.
500 $a Includes premium website access card.
504 $a Includes bibliographical references and index.
505 0 $a Introduction -- Total quality in organizations -- Philosophies and frameworks -- Strategic focus for performance excellence -- Focusing on customers -- High performance workforce management -- Process management -- Performance measurement and information management -- Leading, building, and sustaining performance excellence -- Statistical thinking and applications -- Six sigma and process improvement -- Design for quality and product excellence -- Statistical process control -- Appendix A : Areas for the standard normal distribution -- Appendix B : Factors for control charts -- Appendix C : Random digits.
650 0 $2 96060 $a Quality assurance $3 226202
650 0 $a Total quality management $v Periodicals. $3 306145
650 0 $a Quality control $v Textbooks. $3 331576
700 1 $2 97000 $a Lindsay, William M. $3 254657