高雄醫學大學圖書館 |

Maximizing management performance and quality with service analytics

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Maximizing management performance and quality with service analytics/ Yixin Diao and Daniela Rosu, editors.
other author:	Rosu, Daniela,
Published:	Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, PA 17033, USA) :IGI Global, : [2015],
Description:	PDFs (465 pages) :illustrations. :
基督教聖經之智慧書導讀 :	"This book offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management"--Provided by publisher.
Subject:	Service industries - Management. -
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-8496-6
ISBN:	9781466684973

Maximizing management performance and quality with service analytics
Maximizing management performance and quality with service analytics[electronic resource] /Yixin Diao and Daniela Rosu, editors. - Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, PA 17033, USA) :IGI Global,[2015] - PDFs (465 pages) :illustrations.

Includes bibliographical references and index.

Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal, Renuka Sindhgatta -- Optimization of service development strategy in a global environment / Nianjun Zhou, Wesley M. Gifford -- Improving application management services through ticket data clustering / Ying Li -- Service delivery resource management using a socially enhanced resource model / Rong Liu -- Tuning up IT services using monitoring configuration analytics / Liang Tang [and 4 others] -- Using visual analytics to diagnose productivity and quality issues on IT service pools / Victor Cavalcante [and 5 others] -- Optimization model for IT change management / Yixin Diao, Daniela Rosu, Leila Zia -- Using machine learning and probabilistic frameworks to enhance incident and problem management: automated ticket classification and structuring / Anca Sailer -- A mashup-based approach to optimize human performance in IT service management / Carlos Raniery Paula dos Santos [and 4 others] -- A service-oriented algebra for optimizing the management of service requests / Roman Vaculacute}in -- Predictive analytics for business processes in service management / Yurdaer N. Doganata, Geetika T. Lakshmanan, Merve Unuvar -- Optimizing cloud storage management services / Gabriel Alatorre [and 6 others].

Restricted to subscribers or individual electronic text purchasers.

"This book offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management"--Provided by publisher.

Mode of access: World Wide Web.

ISBN: 9781466684973Subjects--Topical Terms:

282873
Service industries
--Management.Subjects--Index Terms:

Complex service delivery systems

LC Class. No.: HD30.2 / .M3835 2015e

Dewey Class. No.: 658.4/013

Maximizing management performance and quality with service analytics
LDR:03434nam a2200433 i 4500 001 301324
003 IGIG
005 19991125101219.0
006 m o d
007 cr cn
008 170113s2015 paua fob 001 0 eng d
010 $z 2015010267
020 $a 9781466684973 $q electronic
020 $z 9781466684966 $q print
035 $a (CaBNVSL)gtp00563545
035 $a (OCoLC)919099919
035 $a 00000035
040 $a CaBNVSL $b eng $c CaBNVSL $d CaBNVSL
050 4 $a HD30.2 $b .M3835 2015e
082 0 4 $a 658.4/013 $2 23
245 0 0 $a Maximizing management performance and quality with service analytics $h [electronic resource] / $c Yixin Diao and Daniela Rosu, editors.
260 $a Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, PA 17033, USA) : $b IGI Global, $c [2015]
300 $a PDFs (465 pages) : $b illustrations.
504 $a Includes bibliographical references and index.
505 0 $a Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal, Renuka Sindhgatta -- Optimization of service development strategy in a global environment / Nianjun Zhou, Wesley M. Gifford -- Improving application management services through ticket data clustering / Ying Li -- Service delivery resource management using a socially enhanced resource model / Rong Liu -- Tuning up IT services using monitoring configuration analytics / Liang Tang [and 4 others] -- Using visual analytics to diagnose productivity and quality issues on IT service pools / Victor Cavalcante [and 5 others] -- Optimization model for IT change management / Yixin Diao, Daniela Rosu, Leila Zia -- Using machine learning and probabilistic frameworks to enhance incident and problem management: automated ticket classification and structuring / Anca Sailer -- A mashup-based approach to optimize human performance in IT service management / Carlos Raniery Paula dos Santos [and 4 others] -- A service-oriented algebra for optimizing the management of service requests / Roman Vaculacute}in -- Predictive analytics for business processes in service management / Yurdaer N. Doganata, Geetika T. Lakshmanan, Merve Unuvar -- Optimizing cloud storage management services / Gabriel Alatorre [and 6 others].
506 $a Restricted to subscribers or individual electronic text purchasers.
520 3 $a "This book offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management"--Provided by publisher.
530 $a Also available in print.
538 $a Mode of access: World Wide Web.
588 $a Description based on title screen (IGI Global, viewed 08/22/2015).
650 0 $2 96060 $a Service industries $x Management. $3 282873
650 0 $2 96060 $a Information technology $x Management. $3 233604
653 $a Complex service delivery systems
653 $a Configuration analytics
653 $a IT incident management services
653 $a Optimization of process management
653 $a Optimizing cloud storage management services
653 $a Predictive analytics for business processes
653 $a Service development strategy in a global environment
653 $a Ticket data clustering
653 $a Visual analytics to diagnose productivity and quality issues
700 1 $a Rosu, Daniela, $d 1965- $e editor. $3 412758
700 1 $a Diao, Yixin, $d 1970- $e editor. $3 412757
710 2 $a IGI Global, $e publisher. $3 407735
856 4 0 $u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-8496-6