顧客關係管理

只有服務是不夠的 : 讓顧客主動找上門的頂級體驗 by: (Language materials, printed)

弘兼憲史客訴處理入門 : 上班族的基本功; 企業必備快速客訴處理手冊 by: (Language materials, printed)

抱怨是最好的禮物 : 人家才不是愛找麻煩, 是要你更好 by: (Language materials, printed)

服務創新 拴住顧客心 : 突破微利時代魔咒利潤隨貼心服務滾滾而來 by: (Language materials, printed)

普哈拉的創新法則 : 全球網路打造的共創價值 by: (Language materials, printed)

SOP+ : SOP上再加一點用心,天下無敵 by: (Language materials, printed)

普哈拉的創新法則 by: (Language materials, printed)

服裝應該這樣賣 : 88個銷售絕招上午學院下午就能用 by: (Language materials, printed)

服裝應該這樣賣 : 88個銷售絕招上午學完下午就能用 by: (Language materials, printed)

往生契約行銷概論 by: (Language materials, printed)

只有服務是不夠的 : 讓顧客主動找上門的頂級體驗 by: (Language materials, printed)

關鍵10秒 : 抓住顧客的心 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

用心打動你的顧客 : TV購物頻道女王的推銷術 by: (Language materials, printed)

金蘋果銷售魔法 : 為產品找到一個成功故事 by: (Language materials, printed)

服務管理 = Service management by: (Language materials, printed)

預見未來 : 善用預測力，創造企業的競爭優勢 by: (Language materials, printed)

創新服務行銷 = Global competence : 開拓藍海商機; empower yourself by: (Language materials, printed)

銷售達人的39個獨門撇步 : 再難搞的「奧客」, 你都能談笑用兵, 手到擒來! by: (Language materials, printed)

顧客關係管理 = Theory and practice of customer relationship management : 理論與實務 by: (Language materials, printed)

打不死的超級業務員 by: (Language materials, printed)

不推銷反而大賣 by: (Language materials, printed)

不推銷反而大賣 by: (Language materials, printed)

收買忠誠 : 網路行銷時代的顧客關係管理 by: (Language materials, printed)

整合性設計策略於使用者導向產品發展模式之建構 by: (Language materials, printed)

顧客關係管理 = Theory and practice of customer relationship management : 理論與實務 by: (Language materials, printed)

融入顧客的情境 : 台灣7-Eleven的共好經營學 by: (Language materials, printed)

金蘋果銷售魔法 : 為產品找到一個成功故事 by: (Language materials, printed)

會“聽話”才會賺到錢 : 如何從顧客意見中增加業績、找到商機 by: (Language materials, printed)

老闆, 我把冰淇淋變現金囉! : 品質是業績的關鍵 by: (Language materials, printed)

一分鐘顧客管理 by: (Language materials, printed)

一張問卷讓新客變熟客 : 用改良式「諮詢問卷」, 讓回客率達到85%、業績爆增10倍的驚人效果 by: (Electronic resources)

跟著富業務這樣談生意 = Well experienced salespersons' tips to deal with customers : 富業務打死不說的商場勝利法則 by: (Language materials, printed)

圖解顧客滿意經營學 by: (Language materials, printed)

顧客服務管理 : 掌握客服心理的優勢 by: (Language materials, printed)

讓顧客感動的服務 by: (Language materials, printed)

服務行銷與管理 = Service marketing & management by: (Language materials, printed)

你就是品牌 = Branding yourself : 用服務打造你的品牌 by: (Language materials, printed)

服務業行銷 by: (Language materials, printed)

顧客3.0 : 人+服務流程+科技應用的綜合 by: (Electronic resources)

行家這樣做好服務 by: (Electronic resources)

創造顧客成功之道 : 超越顧客期待之創新與實踐 by: (Electronic resources)

一分鐘讀懂顧客心理學 by: (Electronic resources)

他打卡,你賺錢 : 用foursquare玩行銷、交朋友 by: (Language materials, printed)

超完美服務員 : 人與機器共創下一波競爭優勢 by: (Language materials, printed)

你好！歡迎光臨 : 讓顧客不斷上門的經營之道 by: (Language materials, printed)

精實服務 : 生產、服務、消費端全面消除浪費,創造獲利 by: (Language materials, printed)

圖解超高效客訴處理術 : 沒有客服不了的問題!告訴您顧客要的是什麼?優秀客服人員必備心理學 by: (Language materials, printed)

顧客服務管理 = Customer relationship management : CRM實戰理論與實務 by: (Language materials, printed)

顧客關係管理 : 資料庫行銷方法之應用 by: (Language materials, printed)

五星級服務, 一星級成本 : 打造頂級服務經驗的祕訣 by: (Language materials, printed)

3天速成!成功銷售 : 有效的銷售是企業成功的基礎 by: (Language materials, printed)

讓顧客感動的服務 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management : 亞太案例？本土思維 by: (Language materials, printed)

銷售之神的99.5個解答 : 最快贏得銷售與人生的完整解答 by: (Language materials, printed)

愛上大飯店 by: (Language materials, printed)

顧客服務管理 by: (Language materials, printed)

如何讓顧客離不開你 : 5大力量、28堂課讓你成為不可或缺的企業 by: (Language materials, printed)

奧客不擋路 : 遇見顧客時該想的12件事 by: (Language materials, printed)

超完美服務員 : 人與機器共創下一波競爭優勢 by: (Language materials, printed)

銷售從被拒絕開始 = Marketing starts from being refused by: (Language materials, printed)

這樣處理抱怨也不賴! = Winning in the service : 從抱怨中練就黑帶級的服務力 by: (Language materials, printed)

不平凡的服務 : 打敗競爭者的唯一方式 by: (Language materials, printed)

跟老狐狸學銷售 : 沒有賣不出去的產品，只是你沒有用對方法和技巧！ by: (Language materials, printed)

體驗經濟時代 : 消費是一個過程, 當過程結束後, 體驗的記憶將恆久存在。 by: (Language materials, printed)

服務體驗工程方法指引 = SEE, service experience engineering. 實務篇 by: (Language materials, printed)

如何永遠贏得顧客 by: (Language materials, printed)

顧客的感謝信 : 傾聽顧客真實的聲音，創造顧客成功 by: (Language materials, printed)

精實服務 : 生產.服務.消費端全面消除浪費, 創造獲利 by: (Language materials, printed)

服務體驗工程方法指引 = SEE, service experience engineering. 研究篇 by: (Language materials, printed)

業務A咖就是你 = Cross-cultural sales professionals : 規劃國際職涯的第一本書 by: (Language materials, printed)

服務競爭優勢 = Service competitive advantages : 探索永續經營的奧秘 by: (Electronic resources)

顧客滿意經營的六大觀點 = Viewpoints of customer satisfaction : 衛南陽談顧客滿意 by: (Electronic resources)

利益行銷 : 行銷不只是拉關係和賣商品 by: (Language materials, printed)